Thank you for your patience and understanding as we have worked to fix this situation with AllPoint ATMs.
From March 3rd– March 9th, the AllPoint Network of ATMs were charging out members for using their ATMs. We sent communication to you about this on March 5th as we working to remedy this issue.
We have implemented a fix, and we should not see these fee charges going forward. However, some merchants may take a little bit to more time to resolve the issue. If from the 9th onward you receive a fee at an AllPoint ATM, please email us at firstname.lastname@example.org.
Again we thank you for your understanding.
At this time, our members are being charged a fee when using AllPoint ATMs. This has been happening just in the last few days. We are working with our service providers to fix this issue.
If you have used an AllPoint ATM and you are charged a fee, please email us at email@example.com and we will issue a refund for the amount of the fee until the issue has been resolved.
In the meantime, If you do need to use an ATM, please use the CULIANCE Network of ATMs. Find locations near you here.
If you have any questions or concerns at this time, please call us at 206-824-9800 option 4 for Member Services.
Due to the increased call volume, we ask that our members first consider contacting the credit union via email at firstname.lastname@example.org
Thank you for your understanding at this time. We are working as quickly as we can to remedy this situation.