Visa Fraud Alerts

To report Visa Debit Unauthorized Use, Visa Debit fraud, and/or Visa Debit disputes to 833-285-1750 at anytime (24hours/7days a week).

If you need your card blocked after hours, call 833-285-1750.

 

Visa Fraud Alerts

Our Visa Debit Security Measures identify purchases made outside of your normal spending pattern. If a purchase seems suspicious, you will receive a fraud alert email.  You may also receive a near real-time text message to confirm the transaction. If we are unable to reach you through text message, a fraud representative will call you. You do not need to do anything for this protection. It is included as a part of our everyday security features.

 

 

Visa Purchase Alerts

With Visa Purchase Alerts, you’ll receive a near real-time text message or email whenever a purchase is made using your debit card. Monitor purchases from a mobile device and act quickly to reduce potential fraud on your account. You can even choose the types of transaction alerts you want to receive including purchases over a specified amount, online purchases or those made outside of the U.S. Enroll today! For more information, visit Visa’s website.

 

 

Chip Technology

 

Our debit and credit cards are equipped with chip technology. Chip technology is just one of the many ways that we protect your accounts from unauthorized use. The tiny chip protects against fraud by creating a one-time code for each transaction. This code is virtually impossible to counterfeit and helps reduce in-store fraud.

 

 

Card Controls

 

COMING SOON!

 

If You Become A Victim

 

If you discover any suspicious or unusual activity on your AAGCU savings or checking accounts or suspect fraud, be sure to report it to us immediately.

 

Report suspicious activity – Call 833-285-1750.

You may be asked to send a completed Visa Debit Card Dispute/Chargeback Form. 

 

Lost or Stolen Card?

Call one number to cancel your card right away:

  • During business Hours (9am-5pm PST): 206-824-9800
  • After Hours: 833-285-1750

 

VISA Forms

Dispute Forms

AAGCU- Terms and Conditions

 

Additional Resources

Here are two websites with tools to help educate consumers on identifying and reporting fraud:

Reporting Identity Theft

If you believe you have received a fraudulent message over the Internet, report the message to the Internet Crime Complaint Center.

If you believe you have been the victim of identity theft, you can call one of the three nationwide credit bureaus, Equifax, Experian and TransUnion. They have made it easier for identity theft victims. Now you need only call one of the three bureaus, and they’ll notify the others.

Credit bureau phone numbers to place a fraud alert:

Equifax – (800) 525-6285
Experian – (888) 397-3742
TransUnion – (800) 680-7289

Alaska Air Group Credit Union
AAGCULOGOv
Seattle Office
(206) 824-9800
Anchorage Office
(907) 563-5335