Frequently Asked Questions

Q: Will my username, password and security questions change?

A: Before we launch, we ask that you update your information in our current platforms. Follow the link for more directions, HERE.  When we fully launch our new Online Banking and Mobile Banking platforms launch on May 28th, you will have to Re-Enroll and accept the new Terms and Conditions Disclosures through the platforms.

Q: Do I have to enroll if I already have an account? 

A: Yes! We ask that you re-enroll in both Online and Mobile Banking. We have created a tutorial which can be found HERE. This should help you with the enrollment process! 

 

Q: Will I need to download the new mobile app?

A: Yes, you will need to download our new mobile app from the iTunes Store or Google Play Store on Thursday, May 28th. You will have to delete the original mobile app. If you have our Online Banking bookmarked, please be sure to update the link after the launch!

 

Q: Will other apps like Sprig (by CO-OP) and CardValet still be available?

A: Yes, our new Mobile App is only replacing our AAGCU Mobile Banking App. Any other apps you use with your credit union account you may continue to use. In the new AAGCU Mobile Banking App, you will be able to set your own Travel Notifications as well as deposit checks directly in the app!

 

Q: Will Bill Pay stay the same?

A: Yes, nothing will be changed to what you have set up in our current bill pay system. You will just need to login through the new Online Banking system. You will also be able to access Bill Pay from our new Mobile App!

 

Q: What’s going to be different?

A: Everything except your account information! The biggest and best difference is that most everything you can do on the online platform can now be done on the mobile app, providing a seamless banking experience so you can easily manage your mobile from a single device. Even better, our new service offers a suite of user-friendly tools for doing everything from everyday banking to achieving long-term financial goals.

 

Q: Will I be able to manage my debit card from the new apps?

A: We are already working on adding card control features in our new mobile app. Very soon you will have the ability to freeze and unfreeze your card, as well as set authorization alerts. Look for more information coming soon!

 

Q: Will I have multi-account access?

A: You will be able to view all of your shared accounts with a single login. If you have questions or need assistance, just give us a call and chat with us!

Q: How can I reset my password?

A: While in Online Banking, you will find a place to update your password under Settings. From there you will follow Password and then follow the instructions.

If you have forgotten your password and need to update, please follow the instructions of “Forgot Password.” You will need your Member Number and your User ID.

 

We will be updating this page with more information as we get more of your questions!

 

Please contact us by phone, 206-824-9800 or email us at support@aagcu.org, and we are happy to help!

 

 

Alaska Air Group Credit Union
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Seattle Office
(206) 824-9800
Anchorage Office
(907) 563-5335