Member Service Representative (MSR)
Reports To: Branch Manager
Perform a wide range of transactional duties to serve members by receiving or paying out funds with a high degree of accuracy and in accordance with credit union policies and procedures. Provide account information as well as information on the credit union products and services. 

Duties and Responsibilities

  • Greet and welcome members to the credit union in a courteous, professional, and timely manner, providing prompt, accurate, and efficient member transactions.
  • Provide in-person and by-telephone general and specific service-related information concerning credit union accounts, services and products.
  • Respond to members’ requests, problems, and complaints and /or direct them to the appropriate person for specific information and assistance.
  • Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into the computer system according to credit union policies and procedures. 
  • Place holds and stop payments on accounts according to policy and procedures.  
  • Process withdrawals from accounts and/or share draft/check cashing, verify amounts, and enter withdrawals into the computer system accurately. Cash, share drafts/checks from a variety of accounts upon proper verification according to credit union policy and procedures.
  • Full Job Description HERE

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Alaska Air Group Credit Union
Seattle Office
(206) 824-9800
Anchorage Office
(907) 563-5335