Follow along for Branch Updates as we become aware of the ongoing and ever-changing novel Coronavirus, COVID 19
May 26th, 2020
Anchorage Branch is OPEN with a limit of Two members in the lobby at one-time.
Please call the branch, (907)-563-5335 before entering and practice “social-distancing” as you may need to wait outside while we finish transactions.
At this time the lobby at the SeaTac Branch is still closed to foot traffic, but our Drive-Up Window is available from 9am-5pm.If a member needs to speak with a representative, we ask that you make an appointment.
April 3, 2020
Effective April 6, 2020, our Drive-Up Window at our SeaTac Branch will be open from 9am-5pm. Our Anchorage office is OPEN, however they are closed for foot traffic, as they are maintaining social distancing and personal safety during these times. Please see our updates below for further information on banking options at both our Anchorage and SeaTac branches.
March 30, 2020
The Anchorage office is OPEN, however they are closed for foot traffic only as they are maintaining social distancing and personal safety during these times. Our Anchorage Branch is offering Curbside Banking options.
We are happy to help you with Cash or Check deposits/withdrawals, credit union checks, loan signing, and other member service needs for your convenience. Please follow the steps:
- Pull into parking lot
- Stay in your vehicle
- Call into the branch 907-563-5335
- Transaction processing with be taken over the phone
- Once complete please proceed to front door with ID for verification
- If you have a larger transaction to process please call the branch for an appointment
March 23, 2020
The Anchorage office will not accept walk-in service at this time. Please contact the branch directly at 907 563 5335 to discuss your transaction options.
March 19th, 2020
|To Our AAGCU Members,|
We want to first thank you for your patience and understanding in this ever-changing climate. As we can all work together to help minimize and contain the impact of COVID-19, servicing our members during this time is our priority. In an effort to follow Governor Inslee’s proclamation for social distancing and for the health and safety of our credit union members and staff we are revising our normal operating procedures, effective March 19, 2020.
SeaTac Branch is OPEN for Drive-Up ONLY, If a member needs to speak with a representative, we ask that you make an appointment.
Anchorage Branch is OPEN with a limit of Two members at one-time Please practice “social-distancing” as you may need to wait outside while we finish transactions.
Due to the increased call volume, we ask that all members to first consider contacting the credit union via email at: firstname.lastname@example.org
If you need to call we can be reached at 206-824-9800 or 907-563-5335 or 1-800-626-3336.
Below is a list of other ways to access your accounts, make deposits, or withdrawals:
· Online Banking
· Audio Response (requires you to enroll)·
Night Drop Box
If you need to use an out-of-network ATM, please email us at email@example.com with the date and fee amount and we can reverse any fees that were incurred.
To further our efforts of servicing our members, we are offering a special Emergency Skip-A-Pay program which will allows you to skip up to three monthly payments on certain AAGCU loans. The program does not impact your credit rating and there is no fee.
The Credit Union is prepared to offer assistance to employees experiencing financial difficulties and has implemented products and services specifically designed to help you during these uncertain times. For more information please contact the Credit Union at firstname.lastname@example.org.
We are here for you during these uncertain times.
As always, the health and safety of our members, staff and community is our highest priority. We continue to monitor this quickly evolving situation and will continue to share updates through our website and social channels.
SeaTac Branch 206-824-9800 (Toll Free: 800-626-3336
Anchorage Branch 907-563-5335
For updated information please visit: aagcu.org/COVID19
Thank you for trusting your financial services with Alaska Air Group Credit Union.